Swedish customers: Please pay with Swish if you can! Thanks.
Shipping
If you want to have a tracking number, you need to choose Registered Shipping during checkout. If you choose Normal Shipping, you will not get a tracking number.
Please note that it can take up to a week before your order is shipped. This is an underground operation and I cannot run to the post office every single day. Once your order is shipped, you will get a confirmation email saying so. After that, you will usually receive your package within 2 days (inside Sweden), 1-2 weeks (inside Europe), 2-3 weeks (other continents), 4 weeks (other planetary bodies within the Solar System).
If your local post service are unable to deliver the package, it will usually return to me after a couple of weeks. I will of course try to send the package again, but you will need to pay for the extra shipping costs.
Pre-orders
If you pre-order an item, other items which you add to the same order will be shipped at the same time as the item on pre-order is released. If you want the other items to be shipped earlier, you will need to make a separate order for them. No exceptions, so don’t even bother!
When it comes to release dates, I try to be as transparent as possible but it is usually hard to give an exact date. I could set a date far into the future to make sure there’s enough buffer to cope with any delays in production, but I prefer to instead release the tapes/vinyls as soon as I have them. Therefore the date written on the pre-order page is usually no more than a current best guess. Sadly, delays in production are not uncommon in this industry. That’s just the way it is and there’s not much I can do about it. Any delays will be communicated in the news section on jawbreaker.se and/or through the newsletter (you did sign up for it already, right?!).
Complaints
There’s something wrong with my product: Send it back and you will get a full refund.
I didn’t like the music: Send it back and you will get a full refund.
The case got broken during shipment: Sorry, I cannot take responsibility for that. But let me know and I will send you a new empty case the next time you order anything.
Where the hell is my package? See section on Shipping above.
Contact
If you didn’t find the answer to your question on this page, drop an email to info@jawbreaker.se (please include your order number for faster service).
Bottom line
Jawbreaker Records only want satisfied customers. So if you are not satisfied – go shop somewhere else [insert evil laughter here]!
